Privacy Policy

This Privacy Policy outlines how the company collects, uses, maintains, and discloses information gathered from users of the Spiritwood Journeys website. We are committed to protecting your privacy and ensuring a safe online experience. This policy applies to the site and all products and services offered by the company.

Information We Collect

We may collect personal identification information from Users in various ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, and in connection with other activities, services, features, or resources we make available. This information may include your name, email address, mailing address, phone number, and payment details for ticket purchases. We also gather non-personal identification information whenever they interact with our Site, such as browser type, computer type, and technical information about their means of connection to our Site.

Use of Data

The company collects and uses Users' personal information for various purposes, including processing transactions and managing your bookings for Spiritwood Journeys. This data helps us improve customer service, allowing us to respond more effectively to your requests and support needs. Plus, we may use your information to send periodic emails regarding your order, updates about the park, or other related service information. We also use aggregated, non-personal data to understand how our Users as a group use the services and resources provided on our Site, enabling us to enhance the overall user experience.

Data Retention

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. This means your information related to bookings will be kept for the duration of your visit and any subsequent period required by Japanese law or for dispute resolution. After this period, your personal data will either be deleted or anonymized so that it can no longer be associated with you. We regularly review our data retention periods to ensure compliance with applicable regulations and best practices.

Transfer of Data

Your information, including Personal Data, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of Japan. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy. This includes ensuring that any international transfers are conducted with appropriate safeguards, such as standard contractual clauses approved by the relevant authorities. We do not sell, trade, or rent Users' personal identification information to others.

Security of Data

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Site. While we strive to use commercially acceptable means to protect your Personal Data, no method of transmission over the Internet or method of electronic storage is 100% secure. And so, we cannot guarantee its absolute security, and users acknowledge this inherent risk.

Your Rights

As a user, you have the right to access, update, or delete the personal information we hold about you. You may also have the right to object to certain processing of your data or request a restriction on how it is used. Please contact us using the information provided on our site if you wish to exercise any of these rights. We are committed to responding to your requests in accordance with applicable data protection laws, including those in Japan, to ensure your control over your personal data.

Changes to This Privacy Policy

The company has the discretion to update this privacy policy at any time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we do, we will revise the 'last updated' date at the top of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect.

Contact Us

Email: support@spiritwoodjourneys.com

Address: 1533-1 Ibigaoka, Nagakute, Aichi 480-1342